Yoplace Mobile App Privacy Policy

Last updated: 20th December, 2024

Yoplace (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use the Yoplace mobile app (“App”) to book apartments and access services such as in-app shopping and other offerings (“Services”).

By using the Yoplace App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the App.

1. Information We Collect

We may collect the following types of personal information when you use the Yoplace App:

1.1. Personal Identification Information:

• Account Details: Name, email address, phone number, profile picture.
• Booking Information: Reservation details such as check-in/check-out dates, apartment preferences, and special requests.
• Payment Information: Credit card or debit card details, billing address, and transaction history for booking and in-app shopping services.

1.2. Usage Data:

• App Usage: Information about how you interact with the App, including app features you use, pages viewed, and actions taken (e.g., bookings, shopping, communication with hosts).
• Device Information: Device type, operating system version, unique device identifiers, IP address, and browser type.
• Location Data: Your geographic location, which may be collected through GPS or IP address for location-based services such as finding nearby apartments or recommending local services.

1.3. Communications Data:

• Messages & Feedback: Information you provide when communicating with us or submitting feedback via the App, including customer service inquiries and chat messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide and Improve Our Services:

• Process and manage your apartment bookings, including confirming reservations and facilitating communication with hosts.
• Provide in-app shopping services, including the purchase of goods or services, and ensure smooth transaction processing.
• Offer personalized recommendations based on your preferences and past usage patterns.

2.2. To Enhance User Experience:

• Customize the content and features of the App based on your interests, location, and usage habits.
• Improve the functionality, security, and performance of the App.

2.3. To Communicate with You:

• Send you transactional emails or notifications regarding your bookings, purchases, or account activity.
• Provide customer support and respond to inquiries or complaints.
• Notify you about updates, promotions, or new services offered by Yoplace (with your consent, where required).

2.4. To Maintain Security and Compliance:

• Prevent fraud and protect against unauthorized access to our services.
• Comply with legal obligations and resolve disputes, where applicable.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

3.1. With Service Providers:

We may share your information with trusted third-party vendors and service providers who assist us in operating the App, processing payments, delivering goods or services, and improving our services. These third parties are required to maintain the confidentiality of your data and use it only for the purposes specified by us.

3.2. With Hosts:

If you make a booking through the Yoplace App, we may share your booking information (name, contact details, dates, and special requests) with the apartment host for the purpose of fulfilling your reservation.

3.3. For Legal Compliance:

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

3.4. Business Transfers:

In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new owner. We will notify you of any such change via the App or other communication channels.

4. Data Retention

We retain your personal information for as long as necessary to provide the services to you, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or personal information, please contact us at [contact@yoplace.com].

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal data, subject to certain exceptions (such as for legal or contractual obligations).
• Restriction: You may request that we restrict the processing of your data in certain circumstances.
• Objection: You can object to the processing of your data in certain situations, including for direct marketing purposes.
• Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [contact@yoplace.com].

7. Children’s Privacy

The Yoplace App is not intended for use by individuals under the age of 16, and we do not knowingly collect or solicit personal information from children under this age. If we learn that we have collected personal data from a child under 16, we will take steps to delete such information. If you believe we have inadvertently collected information from a child, please contact us at [contact@yoplace.com].

8. Cookies and Tracking Technologies

The Yoplace App may use cookies and similar tracking technologies to improve the user experience, analyze usage patterns, and personalize content. You can control the use of cookies through your device settings. However, disabling cookies may impact the functionality of the App.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy in the App and update the “Last Updated” date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Yoplace Privacy Team
Email: contact@yoplace.ng

By using the Yoplace mobile app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.